Privacy Policy

We may collect the following categories of personal data:

• Basic Information: Name, email address, phone number, age, gender, educational details.
• Sensitive Personal Data: Mental health concerns, academic performance, counselling session notes (only with your explicit consent).
• Technical Information: IP address, browser type, access times, and usage data collected via cookies.

We use your data for the following purposes:

• To provide and personalize student counselling services.
• To schedule and conduct online/offline counselling sessions.
• To respond to queries and requests.
• To improve our services through feedback and analytics.
• To comply with legal or regulatory obligations.

We collect and process your personal data based on:

• Your Consent (especially for sensitive personal data).
• Performance of a Contract (to deliver counselling services).
• Compliance with Legal Obligations.

We do not sell your personal data. We may share your data with:

• Counselling professionals associated with us (bound by confidentiality agreements).
• Service providers (e.g., IT and analytics providers), strictly for operational purposes.
• Regulatory authorities if required by law.

We do not transfer your personal data outside India, unless specifically agreed upon or required for service delivery (with adequate safeguards).

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. You may request deletion of your data at any time.

As per the DPDP Act, 2023, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Delete your data (subject to applicable retention laws).
• Withdraw consent at any time.
• File a grievance regarding misuse or mishandling of your data.

We may use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss, including: Secure servers, Data encryption and Access controls.

If you have any questions or complaints about our data practices, you may contact our Grievance Officer:

We will respond to your query within 7 working days.

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the "Last Updated" date. By using our website and services, you agree to the terms of this Privacy Policy.